Privacy Policy

Effective Date: 1/1/2020

Last Updated: 12/1/2024

Roger Wilco Aviation Services (“we,” “our,” or “us”) respects your privacy and is committed to protecting it through our compliance with this policy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, rogerwilcoaviation.com, or engage with our services. It also outlines your rights under the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable privacy laws.

1. Information We Collect

We may collect and process the following categories of personal data:

A. Information You Provide

• Contact Information: Name, email address, phone number, and postal address.
• Account Information: Username, password, and other registration details.
• Payment Information: Credit/debit card details, billing address (processed via a secure third-party processor).
• Service Information: Details you provide when requesting services, such as flight schedules or maintenance needs.

B. Automatically Collected Information

• Device Information: IP address, browser type, operating system, and device type.
• Usage Data: Pages viewed, time spent on the site, referral source, and navigation paths.
• Cookies and Tracking Technologies: Cookies, web beacons, and similar technologies to enhance your browsing experience.

C. Third-Party Data

We may receive data about you from third-party sources such as social media platforms, partners, and public databases.

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, manage, and improve our aviation services.
• Customer Support: To respond to your inquiries and support requests.
• Marketing and Communication: To send promotional materials, updates, and newsletters (you may opt-out at any time).
• Legal Compliance: To comply with applicable laws, regulations, or legal processes.
• Analytics: To understand website usage and improve user experience.

3. Sharing Your Information

We may share your personal information in the following circumstances:

• Service Providers: With third-party vendors for payment processing, data hosting, and marketing.
• Legal Obligations: To comply with laws, regulations, or legal requests.
• Business Transfers: In connection with a merger, sale, or acquisition of our business.
• Consent: When you explicitly authorize the sharing of your data.

4. Your Privacy Rights

A. GDPR Rights (For EU Residents)

• Right to Access: Obtain a copy of your personal data.
• Right to Rectification: Correct inaccuracies in your personal data.
• Right to Erasure: Request deletion of your data (“Right to be Forgotten”).
• Right to Restrict Processing: Limit how your data is processed.
• Right to Data Portability: Receive your data in a structured format.
• Right to Object: Opt-out of data processing for marketing purposes.

To exercise these rights, contact us at [insert contact email].

B. CCPA Rights (For California Residents)

Under the CCPA, you have the right to:

• Know: Request details about the data we collect, use, and share.
• Delete: Request deletion of your personal data.
• Opt-Out: Prevent the sale of your personal data.
• Non-Discrimination: Receive equal service even if you exercise your privacy rights.

To submit a request, email us at [insert contact email] or call [insert phone number].

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience.

• Necessary Cookies: Essential for website functionality.
• Performance Cookies: For analytics and performance tracking.
• Marketing Cookies: To deliver personalized ads.

You can manage cookie preferences in your browser settings or by using our cookie management tool.

6. Data Security

We implement robust security measures to protect your personal data:

• Encryption: We use SSL/TLS to encrypt data during transmission.
• Access Controls: Only authorized personnel can access personal data.
• Monitoring: We regularly monitor our systems for vulnerabilities.

Despite these measures, no system is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. Once the retention period expires, we securely delete or anonymize the data.

8. International Data Transfers

If you are accessing our website from outside the United States, note that your data may be transferred to and processed in the United States. We ensure that such transfers comply with applicable data protection laws.

9. Children’s Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal data from children. If we discover that we have collected information from a child without parental consent, we will delete it promptly.

10. Updates to This Policy

We may update this Privacy Policy from time to time. We encourage you to review this page periodically for any changes. The updated policy will be effective as of the date listed at the top.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: admin@rwas.team